DocBits- IDP for Infor ERP
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  • Overview and Basics
    • DocBits
      • Key Features of DocBits
    • Architecture
      • DocBits Infor on Premise Customer
      • Certifications
    • Infor Infrastructure
    • Release Notes
      • Testing Availability on Sandbox
    • FAQ
      • General Information
      • Document Processing
        • Table Extraction Troubleshoot
      • Infor LN (LN Integration)
        • Export Error: "Error Exporting Document to LN. Status Code: 500"
          • not found in direct debit
          • Request validation; Attr. 'ReceiptLine', Value " " : the value must be numeric.
      • Infor M3 (M3 Integration)
        • Costing elements are not properly configured. Please ask your admin to configure it.
      • Mandatory PDP/PPF Channels – PEPPOL as Transport Only for France’s 2026 E-Invoicing
  • End User and Partner Section
    • End User Section
      • Dashboard
        • Dashboard Tools
        • Document Merging
        • Document Status
        • Filtering Documents
        • Overview of Uploaded Documents
        • Task Counter
        • Validated Extracted Fields
        • Document Flow
        • Troubleshooting
        • Keyboard Shortcuts
      • Tasks
      • Advance Shipment Dashboard
      • Purchase Order Dashboard
      • Invoice Dashboard
      • Shipment Order Dashboard
      • User Configuration Options
      • AI Table
        • AI Table Tags
      • Validation Screen
        • Fuzzy Data
        • QR Codes
        • Keyboard Shortcuts
      • Purpose and Use
      • Purchase Order Matching
        • Automatic Purchase Order Data Matching
        • Supplier Item Number Map
        • Keyboard Shortcuts
      • Accounting for Cost Invoice and Indirect Sales
      • How to Import Documents
        • FTP
        • Manual Import
        • Webhook
        • Email
          • IMAP
          • OAuth Office365
      • Technical Support in DocBits
        • Create a ticket
        • Help Icons
      • Course
        • Introduction
        • Dashboard
        • Validated Documents
        • AI Table
        • Master PO Matching with DocBits
      • Our Document Priority System
      • Supplier Portal
        • Supplier Registration
        • Supplier Satuts
      • Ressources and Support
        • User Support
    • Partner Section
      • Invoice Automation Testing with DocBits
  • Administration and Setup
    • Settings
      • Global Settings
        • Company Information
          • Defining App Color in Company Settings
        • Groups, Users and Permissions
          • Users
            • Modifying User Details
            • Admin Privileges
          • Sub-Organizations
            • How to create a Sub-Organization
          • Groups and Permissions
            • Purpose and Use
            • Adding/Editing Groups
            • Activating Permissions
            • Access Control
            • Troubleshooting
        • Integration
          • API Key
          • API Calls and Examples
          • API Key Management
          • Configuring Single Sign-On (SSO)
            • Infor SSO Configuration
              • V1
              • V2
              • Azure SSO
          • Identity Service Provider Configuration
          • Best practices
          • Troubleshooting Common Issues
        • Document Types
          • Purpose and Scope
          • Adding/Editing Document Types
          • Activation
          • Customization Options
          • Best Practice
          • Troubleshooting
          • Layout Manager
            • Purpose and Use
            • Navigating the Layout Manager
            • Configuring Field Properties
            • Using the Template Preview
            • Save and apply changes
            • Best practices
            • Troubleshooting
          • Document Sub Types
          • Creating a new Sub Type
          • Configure subtypes
          • Using Actions
          • Best Practices
          • Table Columns
            • Purpose and Use
            • Adding a new Column
            • Editing and deleting columns
            • Best practices
            • Troubleshooting
          • Fields
            • Purpose and Use
            • Adding and Editing Fields
            • Configuring Field Properties
            • Setting Validation and Match Score
            • Best practices
            • Troubleshooting
            • New Fields with Charges
          • Model Training
            • Purpose and Use: Model Training
            • Import Data: Model Training
            • Manage training data
            • Testing the model
            • Best practices
            • Troubleshooting
          • Regex
            • Purpose and use
            • Creating a Regex Pattern
            • Editing and Saving Regex Patterns
            • Best practices
            • Troubleshooting
          • Script
          • Script Activation and Management
          • Testing Scripts
          • Purpose and Use
          • Creating and Editing Scripts
          • Best Practices
          • Troubleshooting
          • e-docs
            • Currently Supported E-Invoice Standards
              • Roadmap
            • E-Invoice examples
              • XRechnung 1.2
              • XRechnung 2.0
              • XRechnung 2.1
              • XRechnung 2.2
              • XRechnung 2.3
              • XRechnung 3.0
              • XRechnung Cross Industry Invoice
              • FacturX
            • EDI
              • Purpose and Use
              • Setting Up EDI Templates
                • EDI Structure descriptor
              • Using the XSLT Editor
                • EDI Videos
              • Previewing EDI Messages
              • Best Practices
              • Troubleshooting
              • EDI 810 (Invoice) Mapping
              • EDI 855 (Purchase Order Acknowledgement) Mapping
              • EDI 850 (Purchase Order) Mapping
              • EDI 856 (Advance Shipment Notice) Mapping
            • XRechnung
              • Standard Preview
              • Mapping XRechnung in DocBits
                • TOML Export
            • Peppol BIS Billing 3.0
              • Transformation file and Mapping
            • Faktura
            • ZUGFeRD 1.0, 2.1 and 2.3
            • eSLOG 1.6 and 2.0
          • More Settings
            • Purpose and use
            • Best practices
            • Troubleshooting
            • Duplicate Document Handling
            • Approval Stamp
            • Approval History
            • Supplier Item Number Map - Admin Documentation
            • Purchase order tolerance settings / Additional purchase order tolerance
            • Purchase order disable statuses
            • PO Table in Layout Builder
            • Auto check for PO updates
            • Calculate PO unit price
            • Export not matched PO lines
        • Email Notification
          • Configuring Notifications
          • Managing Notifications
          • Best Practice
          • Troubleshooting
        • Dashboard
          • Customizing Filters
      • Document Processing
        • Documents Expiry
        • Import
          • Test: Multi Email Import and Handling Tests
          • Test: Email Import and Handling Tests
          • Test: FTP Import Connection
          • Test: File Import 1
        • Rule Manager
          • TransactionConfig Pro Template
            • Case 1, 2, 3: Quantity and Unit Price Within Tolerance
            • Case 4, 5: Quantity Within Tolerance, Unit Price Outside Tolerance (Approved)
            • Case 15: Charge Line - Charge Per Unit Outside Tolerance (Rejected)
            • Case 14: Header Charge - Charge Per Unit Outside Tolerance (Approved)
            • Case 12, 13: Header Charge - Charge Per Unit Within Tolerance
            • Charge Per Unit Outside Tolerance (Rejected)
            • Case 14: Charge Line - Charge Per Unit Outside Tolerance (Approved)
            • Charge Per Unit Within Tolerance
            • Case 11b: Quantity Outside Tolerance (Positive Rejected), Unit Price Outside Tolerance (Rejected)
            • Case 10b: Quantity Outside Tolerance (Negative Rejected), Unit Price Outside Tolerance (Rejected)
            • Case 8b, 9b: Quantity Outside Tolerance (Approved), Unit Price Outside Tolerance (Approved)
            • Case 11a: Quantity Outside Tolerance (Positive Rejected), Unit Price Within Tolerance
            • Case 10a: Quantity Outside Tolerance (Negative Rejected), Unit Price Within Tolerance
            • Case 7: Quantity Within Tolerance, Unit Price Outside Tolerance (Positive Rejected)
            • Case 6: Quantity Within Tolerance, Unit Price Outside Negative Tolerance (Rejected)
            • Case 8a, 9a: Quantity Outside Tolerance (Approved), Unit Price Within Tolerance
            • Case 15: Header Charge - Charge Per Unit Outside Tolerance (Rejected)
            • Tax Lines
        • Ocr Settings
        • Classification And Extraction
          • Table extraction for costing element
          • Auto extract tax code
        • Master Data Lookup
        • List Of Values
        • Export
        • Module
          • Annotation Mode
          • Approval Before Export
          • Doc Scan
          • Doc Script
          • IDM ACL Updater
          • Inbound Emails
          • Swiss QR Code
          • Auto Export if PO Matched 100%
          • Export Dashboard Data
          • How to Create Database Access for a Specific Organization User
        • Decision Trees
      • Log Settings
        • Task Management
        • Data Synchronization
      • API Licenses
      • Supplier Setting
        • Supplier General Settings
        • Editing Email Templates
        • Supplier Layout
        • Export Configuration for Supplier Portal for M3
        • Supplier Permissions
      • Cache Management
    • Workflow
      • When
        • Card description
        • Document Type Operation
        • Document Type One of
      • And
        • Compare with Purchase Order
          • Combined Price of Quantity Difference
          • Unit Price Combined with Fields
          • Promised Delivery Date on Purchase Order
          • Order Data in Order Confirmation
          • Confirmed Delivery Date
          • Compare Order Confirmation with Purchase order
          • Tax in document field
          • Any / All Quantity
          • Compare Total Charges
          • Out of Tolerance Unit Price
          • Any / All Unit Price is
          • Item Id on Purchase Order
          • Supplier on Invoice
          • Order Type of Purchase Order
        • Document Field
          • Checkbox is checked
          • Field is
          • Text in Field
          • Compare two Fields with Tolerance
          • Compare two Fields
          • If Country in Field
          • Docfield is
          • Compare Field with tolerances
          • If Country in Field is One of
        • Date & Time
          • Date or Time
          • Today
        • Document
          • Document Type Operation one of
          • Document Operator for Sub-Organizations
          • Document Type
        • Logic
          • Continue with a chance
          • Send HTTPS Request
          • Module active
          • Quoted Item Price
          • Decision Table has Returns
        • Status
          • Single Document Status Condition
          • Document Status Condition List
        • Table
          • Any Value of
          • All Value of
          • Compare values in table
          • Compare In
          • Item Receiving Method
          • Items Have Shelf Life
        • Assignee
          • Assigned User Condition
          • Single Assigned User Condition
          • Assigned Group Condition
          • Single Assigned User Condition
      • Then
        • Document Field
          • Set to
          • Set Checkbox to
          • Invert Checkbox
        • Document
          • Approve the Document
          • Reject the Document
        • Status
          • Change Status to
        • Export
          • Export with Export Configuration
          • Start Export
          • Export with alternate Export
        • Task
          • Create a New Task and assign it to the User
          • Create a New Task and assign it to the Recipient
          • Create a New Task and assign it to the group
          • Create a New Task and assign it to the User in Document Field
          • Assign a Task with Title
          • Create a New Task and assign it to Procurement Group
          • Assign to Procurement Group and Create a Task/Notification
          • Assign Document and Create Task/Notification for Group
          • Assign Document and Create Task/Notification for User
          • Assign Document and Create Task/Notification
        • Table
          • Change Entries with
          • Calculate Columns with
          • Calculate in
        • Assignee
          • Assign user from field
          • Assign document to User
          • Assign document to recipient
          • Assign document to the sub organization
          • Assign document to matching sub organization
          • Assign to group
          • Assign document to procurement group
          • Assign document to
          • Assign Sequentially to User
          • Assign Sequentially to Procurement Group
          • Assign Sequentially to Groups
          • Assign Sequentially to User/Group
        • Action
          • Call Api
          • Run Workflow
          • Send HTTPS request to
          • AI Calculation for Cost Increase Surcharges
      • Workflow Example: Conditional Export Trigger
      • Workflow Documentation
      • Standard Workflow
        • Above Max Amount
        • Cost Invoice - Export
        • Less than Max Amount
        • Purchase Invoice - 2nd Approval Quantity Export
        • Purchase Invoice - 2nd Approval Quantity
        • Purchase Invoice - 2nd Approval Unit Price Export
        • Purchase Invoice - 2nd Approval Unit Price
      • Material Ordering and Processing Workflow
    • Setup
      • Document Types
        • EDI Data Transformation Process
        • Layout Builder
        • Origin Layouts
        • Regex Manager
      • Document Training
        • Training Header Fields
        • Training Line Fields/Table Training
          • Adding New Columns
          • Defining Tables and Columns
          • Advanced Settings
          • Grouping Function
          • Manual Row Selection
          • Mapping Columns
          • Improving Table Extraction with Regex
          • Save and Delete Rules
      • Testing
        • PO Matching
        • Auto Accounting
          • LN
          • M3
      • Supplier Portal
      • WatchDog Installation
    • Report Page
  • Infor Integration and Configuration
    • Importing Master Data
      • Field Mappings
      • LN
        • Auto Accounting
        • Suppliers and Purchase Orders
          • Purchase Order - FAQ
          • Verifying the Logistic Company Setting for Goods Receipt Discrepancies
        • Tax Codes
      • M3
        • Auto Accounting
        • Suppliers and Purchase Orders
        • How to import all suppliers
        • Table Extraction for costing Element
      • Custom Master Data
    • Exporting in DocBits
      • Export Module
      • Alternate Export
    • Exporting to INFOR
      • Creating a BOD Mapping File
      • Creating an IDM Mapping File
      • Creating an ION API Endpoint
      • Creating an ION API File
      • Export to M3 Mapping (API)
      • Exporting to IDM
      • Stream for Cloud Customers
      • Order Confirmation
      • Document Export Mapping
      • M3
        • Example Export M3
        • Handling Charges with Infor M3
        • M3 Configuration
      • LN
        • Example Export LN
          • Configuring the Default Tax Country for Export LN
        • Export Tax Codes to LN
        • LN Configuration
  • Advanced functions and tools
    • Scripting in DocBits
      • Calculating Total Charges Script for Docbits
      • Calculating Total Charges Script for Docbits
      • Delete lines with empty quantity and amount
      • Formatting Export Certificate Reference Numbers Script for Docbits
      • Functions
      • Generating Extended Invoice Numbers Script for Docbits
      • Generating Extended Invoice Numbers Script for Docbits
      • USD as Default Currency
    • Course
      • A Step-by-Step Guide
      • Connect DocBits with Infor SSO
      • Create your Custom App in Infor OS
      • Infor OS with DocBits API Integration
      • M3 Export
      • Sync Flex Dimensions: Infor to DocBits
    • Postman for DocBits
    • Automated Tests Results
      • Email Import
    • SQL Access
    • Importing Supplier and Purchase Order Data into DocBits from CSV Files
    • PowerBI
      • SQL Access
        • Custom classification document
        • Field
        • Document table column
        • Email template
        • Ephesoft PO matching
        • Fellow kv table column rule
        • Group cache
        • Preferences
        • Sales order
        • API credentials
        • public.document_log
        • Auto accounting
        • Document status trigger
        • Document type
        • Documents
        • Document type attributes
        • Document Report
        • Electronic document extraction attributes
        • Lookup field configuration
        • Lookup table
        • Batch instance
        • Document extracted data
        • Document Import log
        • Lookup Configuration
        • Sub document type
        • Document Status alert
        • Inbound Emails
        • Chat Log
        • REST API Lookup Configurations
        • FTP Import Configurations
        • Purchase Order line
        • Receive delivery line
        • Document Script activation status
        • Field validation rules
        • Custom_classification_document_label
        • Training data
        • Tfidf preferences
        • Additional charge costing element
        • PO match tolerance
        • Auto test document
        • Custom classification tag
        • Supplier address
        • Organisation document type
        • Sub Organisation Cache
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On this page
  • Step 1: Investigate the Purchase Order
  • Step 2: Verify the Purchase Order in LN
  • Step 3: Open DocBits Settings
  • Step 3: Edit LN-Mapping File
  • Step 4: Add the Updated File Back to DocBits
  • Step 5: Retry the Export

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  1. Overview and Basics
  2. FAQ
  3. Infor LN (LN Integration)
  4. Export Error: "Error Exporting Document to LN. Status Code: 500"

Request validation; Attr. 'ReceiptLine', Value " " : the value must be numeric.

Step 1: Investigate the Purchase Order

1. Check the Purchase Order from the Dashboard

  • If the document status is Export Error:

    1. Locate the document on the dashboard.

    2. Click on it and then select the Fields Validation button to navigate back to the field validation screen.

  • If the document status is Ready for Validation:

    1. Click on the document to proceed directly to the Field Validation screen.

  • If the document is in Pending Approval status:

    1. Navigate to the Approval Screen.

    2. Next to the Invoice Line Items, locate the Purchase Order Table.

    3. Go to 3. Check for the Delivery Number step.

2. Verify the Purchase Order

  1. On the Field Validation screen, ensure the correct Purchase Order is selected.

  2. Once the correct Purchase Order is confirmed, click on the Purchase Order next to the extracted table, to open the Purchase Order Table view.

3. Check for the Delivery Number

  • In the Purchase Order Table, look for the Delivery Number column:

    • If a Delivery Number is present, proceed to the Approval Screen and check again if it is present, when present go to Step 3.

    • If no Delivery Number is present, follow Step 2 to address this issue.

Step 2: Verify the Purchase Order in LN

Before sending the Purchase Order to DocBits, verify that the Delivery Number is correctly assigned in LN. Check the Purchase Order details in LN to ensure that it is complete and accurate. If the Delivery Number is missing or incorrect, this could be the cause of the export error.

If the Purchase Order appears correct and contains the necessary details, you can proceed to the next step.

Step 3: Open DocBits Settings

  1. Open DocBits and go to the Settings section.

  2. Navigate to Document Processing.

  3. Select Export.

  4. In the Export section, click on the three dots icon next to the export that is not working and select Edit.

  5. In the Edit Export Settings menu, click Download the LN-Mapping file.

Step 3: Edit LN-Mapping File

  1. Open the downloaded LN-Mapping file.

  2. Search for the field IRF_ReceiptLine.

    • If the field IRF_ReceiptLine is present and set to nothing (empty), update it to TF_delivery_line.

    • If the field IRF_ReceiptLine is not present, add it to the file and set its value to TF_delivery_line.

  3. For the field InvoiceReceiptFields, add ReceiptLine to the values.

It should look like the following:

Step 4: Add the Updated File Back to DocBits

  1. Go back to the Export section in DocBits where you previously downloaded the LN-Mapping file.

  2. Upload the edited LN-Mapping file with the new updates.

Step 5: Retry the Export

After confirming that the Purchase Order has a Delivery Number and ensuring the Export file is correct, follow these steps to retry the export:

  1. Return to the Dashboard:

    • Go back to the dashboard and find the document with the export error.

  2. Retry the Export Process:

    • Click on the document with the export error.

    • If the Purchase Order has a valid Delivery Number and the Export file is correct, proceed to retry the export.

  3. Check the Export Result:

    • After retrying, check the export process again to see if the issue has been resolved and the document no longer shows as an export error.

    • If the export is successful, the issue should be resolved.

  4. Further Investigation (if the problem persists):

    • If the issue persists after retrying the export, contact support for further investigation into possible configuration or system issues.

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Last updated 5 months ago

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