> For the complete documentation index, see [llms.txt](https://docs.docbits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.docbits.com/end-user-and-partner-section/end-user-section/ressources-and-support/user-support.md).

# User Support

### User Support <a href="#ikpwh4qbrq82" id="ikpwh4qbrq82"></a>

Should you face any challenges or have inquiries when using DocBits, please consult this user manual or reach out to our support team for help. Our commitment lies in providing a seamless experience for all users. Simply click on the support button in your DocBits app and you can create a support ticket.

<figure><img src="/files/5FtfI6Yr7JGTP7gFcoFw" alt="Support Button Location"><figcaption></figcaption></figure>

<figure><img src="/files/bLzAlUmqlvbon8PKCR1Y" alt="Support Ticket Creation Form"><figcaption></figcaption></figure>

You can also contact us via our FELLOWPRO page:

{% embed url="<https://fellowpro.com/de/fellow/kontakt-fellowpro-ag/>" %}

Inside the Validation Screen you can directly create tickets for the particular document and include a screenshot of the issue. Simply click on the "Create ticket" button, the support window opens and you can get started immediately.

<figure><img src="/files/zGUVhVMYmZJ3cJxywLyC" alt="Create Ticket Button in Validation Screen"><figcaption></figcaption></figure>

<figure><img src="/files/hBCXc0pUEISyBcIb7WIE" alt="Support Window in Validation Screen"><figcaption></figcaption></figure>

{% embed url="<https://www.youtube.com/watch?v=zkpFu8Q1Z-A>" %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.docbits.com/end-user-and-partner-section/end-user-section/ressources-and-support/user-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.