# User Support

### User Support <a href="#ikpwh4qbrq82" id="ikpwh4qbrq82"></a>

Should you face any challenges or have inquiries when using DocBits, please consult this user manual or reach out to our support team for help. Our commitment lies in providing a seamless experience for all users. Simply click on the support button in your DocBits app and you can create a support ticket.

<figure><img src="https://578966019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT2n2w4uDCJvv7CJ5zrdk%2Fuploads%2Fgit-blob-0181478c4d5833e8363b82870d52a1188f671770%2Fimage.png?alt=media" alt="Support Button Location"><figcaption></figcaption></figure>

<figure><img src="https://578966019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT2n2w4uDCJvv7CJ5zrdk%2Fuploads%2Fgit-blob-f384d8992bd1d614f15e93f18d0d9ac5bb2c1059%2Fimage.png?alt=media" alt="Support Ticket Creation Form"><figcaption></figcaption></figure>

You can also contact us via our FELLOWPRO page:

{% embed url="<https://fellowpro.com/de/fellow/kontakt-fellowpro-ag/>" %}

Inside the Validation Screen you can directly create tickets for the particular document and include a screenshot of the issue. Simply click on the "Create ticket" button, the support window opens and you can get started immediately.

<figure><img src="https://578966019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT2n2w4uDCJvv7CJ5zrdk%2Fuploads%2Fgit-blob-7e8ef65ce599d6fcfacae852ca90335b0f5328ca%2FBildschirmfoto%202024-05-10%20um%2009.03.24.png?alt=media" alt="Create Ticket Button in Validation Screen"><figcaption></figcaption></figure>

<figure><img src="https://578966019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT2n2w4uDCJvv7CJ5zrdk%2Fuploads%2Fgit-blob-920bc9aad80086ebb4536fa7140ee625c8517e55%2Fuser-support4.png?alt=media" alt="Support Window in Validation Screen"><figcaption></figcaption></figure>

{% embed url="<https://www.youtube.com/watch?v=zkpFu8Q1Z-A>" %}


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