> For the complete documentation index, see [llms.txt](https://docs.docbits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.docbits.com/end-user-and-partner-section/end-user-section/error-page.md).

# Error

When document processing fails, the **Error** view supports diagnosis. It shows the affected processing step, **Message** and **Exception** where details are available.

## Read the details

<figure><img src="https://578966019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT2n2w4uDCJvv7CJ5zrdk%2Fuploads%2Fgit-blob-61294271c8f30b0f98e1594c36d6af6825324855%2Fs150-error_2.png?alt=media" alt="Message and Exception sections of the error view without a stored detail message."><figcaption><p>Message and Exception sections of the error view without a stored detail message.</p></figcaption></figure>

This example explains the interface without a stored error message. The placeholders `no message found` and `no exception found` are not a diagnosis of a specific incident. For an actual failure, inspect the available messages and [Document Flow](/end-user-and-partner-section/end-user-section/dashboard/document-flow.md).

## Available actions

<figure><img src="https://578966019-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT2n2w4uDCJvv7CJ5zrdk%2Fuploads%2Fgit-blob-41852c8c51d9e457ebffc5b6d15951bafeda0c07%2Fs150-error_1.png?alt=media" alt="Error-view actions; the example has no stored error details."><figcaption><p>Error-view actions; the example has no stored error details.</p></figcaption></figure>

| Action                 | Purpose                                                        |
| ---------------------- | -------------------------------------------------------------- |
| **Restart Processing** | Start processing again after checking or correcting the cause. |
| **View DocFlow**       | Inspect the processing steps and their states.                 |
| **Copy Details**       | Copy available technical details for diagnosis.                |
| **Create ticket**      | Prepare a support request for the document.                    |

Document and preview controls depend on whether the document can be loaded successfully. The older PDF toolbar is not a reliable part of this error view.

If the error returns, give support the document ID, exact message, time and steps already taken. Review technical details for confidential information before sharing them. See [User Support](/end-user-and-partner-section/end-user-section/ressources-and-support/user-support.md).


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