# Technical Support in DocBits

### Technical Support in DocBits <a href="#hy7z6t7p8psl" id="hy7z6t7p8psl"></a>

### **Help Icons** <a href="#gvm1kp4bwvnd" id="gvm1kp4bwvnd"></a>

Help icons have been placed all around DocBits in order to assist you in learning and understanding what a feature really does and how it can assist you with your document processing.

These help icons look as follows

### **Create a Ticket** <a href="#id-2mb0mw2kxioz" id="id-2mb0mw2kxioz"></a>

This is a tool available to you, on the validation screen, in the event of some sort of issue occurring when validating your document in DocBits.

This feature is located in the menu above the document preview area, like below

Once clicked, the following ticket form will be displayed to you.

This is where you will fill in your details as well as describe the error. You can also ,if applicable, attach a screenshot of the issue and attach a relevant file.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.docbits.com/end-user-and-partner-section/end-user-section/technical-support-in-docbits.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.