> For the complete documentation index, see [llms.txt](https://docs.docbits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.docbits.com/end-user-and-partner-section/end-user-section/validation-screen/troubleshooting/missing-text-in-ocr-extraction.md).

# Missing Text in OCR Extraction

## **Issue**

In some cases, text may appear to be missing in the **OCR View**, which prevents it from being extracted using the extraction feature.

<figure><img src="/files/f7DoYVCLs8ialaOuLr9b" alt=""><figcaption></figcaption></figure>

To verify this, click the **OCR View** button in the toolbar on the right. If the text does not appear there, it means it is not available for extraction.

<figure><img src="/files/FknPif75SECSTWd543WJ" alt=""><figcaption></figcaption></figure>

## **Cause**

The most likely cause is that the text you’re trying to extract is part of an image (e.g. a logo or scanned section) within the document.\
When the E-Text feature is enabled, text that appears on images or logos is not included in the extracted text layer. As a result, this text cannot be accessed or extracted through standard extraction logic.

## **Fix**

To resolve this issue, disable the E-Text feature—either for the [specific supplier](#disable-e-text-for-a-specific-supplier) or for the [entire organization](#disable-e-text-for-the-entire-organization). Once E-Text is deactivated, DocBits will rely solely on OCR, which is capable of extracting text from images and logos within the document.

### **Disable E-Text for a Specific Supplier**

1. Open a document from the specific supplier in the **Field Validation**.
2. Click the three-dot menu in the toolbar on the right.

   <figure><img src="/files/l2p6rhfr5ifWf8Q9GpZD" alt=""><figcaption></figcaption></figure>
3. Uncheck **Use E-Text if available**.

   <figure><img src="/files/JBZ06SwNj1SStMMw7F9x" alt=""><figcaption></figcaption></figure>
4. Click **Confirm** to restart processing for the document.

   <figure><img src="/files/9Updh3yf6s9fGPSeiIwc" alt=""><figcaption></figcaption></figure>

### Disable E-Text for the Entire Organization

1. Go to **Settings → Document Processing → OCR Settings**.

   <figure><img src="/files/XkFffr74oovNxO9gHe5Z" alt=""><figcaption></figcaption></figure>
2. Under **General OCR Settings**, uncheck the option **Use E-Text if available**.

   <figure><img src="/files/X548rMvZxFEK4SMOBFAx" alt=""><figcaption></figcaption></figure>


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