Missing Text in OCR Extraction

Issue

In some cases, text may appear to be missing in the OCR View, which prevents it from being extracted using the extraction feature.

To verify this, click the OCR View button in the toolbar on the right. If the text does not appear there, it means it is not available for extraction.

Cause

The most likely cause is that the text you’re trying to extract is part of an image (e.g. a logo or scanned section) within the document. When the E-Text feature is enabled, text that appears on images or logos is not included in the extracted text layer. As a result, this text cannot be accessed or extracted through standard extraction logic.

Fix

To resolve this issue, disable the E-Text feature—either for the specific supplier or for the entire organization. Once E-Text is deactivated, DocBits will rely solely on OCR, which is capable of extracting text from images and logos within the document.

Disable E-Text for a Specific Supplier

1. Open a document from the specific supplier in the Field Validation.

2. Click the three-dot menu in the toolbar on the right.

   
3. Uncheck Use E-Text if available.

   
4. Click Confirm to restart processing for the document.

   

Disable E-Text for the Entire Organization

1. Go to Settings → Document Processing → OCR Settings.

   
2. Under General OCR Settings, uncheck the option Use E-Text if available.