DocBits- IDP for Infor ERP
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🇳🇱 Nederlands
🇳🇱 Nederlands
  • Overzicht en basisprincipes
    • DocBits
      • Belangrijkste Kenmerken van DocBits
    • Architectuur
      • DocBits Infor on Premise Klant
      • Certificeringen
    • Infor Infrastructuur
    • Release-opmerkingen
  • Eindgebruiker en partners
    • Eindgebruikerssectie
      • Dashboard
        • Dashboard Tools
        • Documenten Samenvoegen
        • Documentstatus
        • Documenten Filteren
        • Overzicht van Geüploade Documenten
        • Taakenteller
        • Gevalideerde Geëxtraheerde Velden
        • Documentflow
        • Problemen oplossen
        • Toetsenbord Sneltoetsen
      • Taken
      • Advance Shipment Dashboard
      • Dashboard voor inkooporders
      • Factuurdashboard
      • Shipment Order Dashboard
      • Gebruikersconfiguratie-opties
      • AI Tabel
        • AI Tabel Tags
      • Validatiescherm
        • Vage Gegevens
        • QR-codes
        • Toetsenbord Sneltoetsen
      • Doel en Gebruik
      • Inkooporder Matching
        • Automatische Afstemming van Inkoopordergegevens
        • Leverancier Artikelnummer Map
        • Toetsenbord Sneltoetsen
      • Boekhouding voor Kostfactuur en Indirecte Verkoop
      • Hoe Documenten te Importeren
        • FTP
        • Handmatige Import
        • Webhook
        • E-mail
          • IMAP
          • OAuth Office365
      • Technische Ondersteuning in DocBits
        • Maak een ticket aan
        • Help-pictogrammen
      • Cursus
        • Introductie
        • Dashboard
        • Geverifieerde Documenten
        • AI Table
        • Master PO Matching met DocBits
      • Ons Document Prioriteit Systeem
      • Leverancier Portaal
        • Leverancier Registratie
        • Leverancierstatus
      • Bronnen en ondersteuning
        • Gebruikersondersteuning
    • Partner Sectie
      • Factuurautomatiseringstest met DocBits
  • Administratie en instelling
    • Instellingen
      • Global Settings
        • Bedrijfsinformatie
          • Defining App Color in Company Settings
        • Groups, Users and Permissions
          • Gebruikers
            • Modifying User Details
            • Admin Privileges
          • Suborganisaties
            • How to create a Sub-Organization
          • Groepen en Machtigingen
            • Purpose and Use
            • Adding/Editing Groups
            • Machtigingen activeren
            • Toegangscontrole
            • Troubleshooting
        • Integration
          • API Key
          • API Calls and Examples
          • API Key Management
          • Configuring Single Sign-On (SSO)
            • Infor SSO Configuration
              • V1
              • V2
              • Azure SSO
          • Identity Service Provider Configuration
          • Best practices
          • Troubleshooting Common Issues
        • Documenttypes
          • Purpose and Scope
          • Adding/Editing Document Types
          • Activation
          • Customization Options
          • Best Practice
          • Troubleshooting
          • Layout Manager
            • Purpose and Use
            • Navigeren in de Lay-outbeheerder
            • Configuring Field Properties
            • Using the Template Preview
            • Save and apply changes
            • Best practices
            • Troubleshooting
          • Document Sub Types
          • Creating a new Sub Type
          • Configure subtypes
          • Using Actions
          • Best Practices
          • Tabelkolommen
            • Purpose and Use
            • Adding a new Column
            • Editing and deleting columns
            • Best practices
            • Troubleshooting
          • Velden
            • Purpose and Use
            • Configuring Field Properties
            • Setting Validation and Match Score
            • Velden Toevoegen en Bewerken
            • Best practices
            • Troubleshooting
            • New Fields with Charges
          • Modeltraining
            • Purpose and Use: Model Training
            • Import Data: Model Training
            • Manage training data
            • Testing the model
            • Best practices
            • Troubleshooting
          • Regex
            • Purpose and use
            • Creating a Regex Pattern
            • Editing and Saving Regex Patterns
            • Best practices
            • Troubleshooting
          • Script
          • Script Activation and Management
          • Testing Scripts
          • Purpose and Use
          • Creating and Editing Scripts
          • Best Practices
          • Troubleshooting
          • e-docs
            • Purpose and Use
            • Setting Up EDI Templates
            • Using the XSLT Editor
            • Previewing EDI Messages
            • Best Practices
            • Troubleshooting
            • XRechnung
              • Standard Preview
            • Mapping XRechnung in DocBits
              • TOML Export
            • EDI 810 (Invoice) Mapping
            • EDI 850 (Purchase Order) Mapping
            • EDI 855 (Purchase Order Acknowledgement) Mapping
            • EDI 856 (Advance Shipment Notice) Mapping
            • Peppol BIS Billing 3.0
            • eSLOG 1.6 en 2.0
          • Meer Instellingen
            • Purpose and use
            • Best practices
            • Troubleshooting
            • Behandeling van dubbele documenten
            • Goedkeuringsstempel
            • Supplier Item Number Map - Admin Documentation
            • Aankooporder tolerantie-instellingen / Extra aankooporder tolerantie
            • Aankooporder uitschakelen statussen
            • PO-tabel in Layout Builder
            • Automatische controle op PO-updates
            • Eenheidsprijs PO berekenen
            • Export niet gematchte PO-regels
        • E-mailmelding
          • Configuring Notifications
          • Managing Notifications
          • Best Practice
          • Troubleshooting
        • Custom Filters
        • Dashboard
          • Customizing Filters
      • Documentverwerking
        • Documents Expiry
        • Importeren
          • Test: Multi Email Import and Handling Tests
          • Test: Email Import and Handling Tests
          • Test: FTP Import Connection
          • Test: File Import 1
        • Regelbeheerder
          • TransactionConfig Pro Template
            • Case 1, 2, 3: Quantity and Unit Price Within Tolerance
            • Case 4, 5: Quantity Within Tolerance, Unit Price Outside Tolerance (Approved)
            • Case 15: Charge Line - Charge Per Unit Outside Tolerance (Rejected)
            • Case 14: Header Charge - Charge Per Unit Outside Tolerance (Approved)
            • Case 12, 13: Header Charge - Charge Per Unit Within Tolerance
            • Charge Per Unit Outside Tolerance (Rejected)
            • Case 14: Charge Line - Charge Per Unit Outside Tolerance (Approved)
            • Charge Per Unit Within Tolerance
            • Case 11b: Quantity Outside Tolerance (Positive Rejected), Unit Price Outside Tolerance (Rejected)
            • Case 10b: Quantity Outside Tolerance (Negative Rejected), Unit Price Outside Tolerance (Rejected)
            • Case 8b, 9b: Quantity Outside Tolerance (Approved), Unit Price Outside Tolerance (Approved)
            • Case 11a: Quantity Outside Tolerance (Positive Rejected), Unit Price Within Tolerance
            • Case 10a: Quantity Outside Tolerance (Negative Rejected), Unit Price Within Tolerance
            • Case 7: Quantity Within Tolerance, Unit Price Outside Tolerance (Positive Rejected)
            • Case 6: Quantity Within Tolerance, Unit Price Outside Negative Tolerance (Rejected)
            • Case 8a, 9a: Quantity Outside Tolerance (Approved), Unit Price Within Tolerance
            • Case 15: Header Charge - Charge Per Unit Outside Tolerance (Rejected)
            • Tax Lines
        • Ocr-instellingen
        • Classificatie En Extractie
          • Tabelextractie voor kostenelement
          • Auto extract belastingcode
        • Master Data Lookup
        • Lijst van Waarden
        • Exporteren
        • Module
          • Annotatiemodus
          • Approval Before Export
          • Doc Scan
          • Doc Script
          • IDM ACL Updater
          • Swiss QR Code
          • Auto Export if PO Matched 100%
        • Beslisbomen
      • Loginstellingen
        • Taakbeheer
        • Gegevenssynchronisatie
      • Leverancier Instelling
        • Leverancier Algemene Instellingen
        • E-mail Sjablonen Bewerken
        • Exportconfiguratie voor Leverancierportaal voor M3
      • API-Licenties
      • Cachebeheer
    • Workflow
      • Release
      • When
        • Card description
        • Document Operator for Sub-Organizations
        • Document Type Operation
      • And
        • Assigned User Condition
        • Checkbox Field Condition
        • Checkbox
        • Combined Price of Quantity Difference
        • Compare two fields
        • Compare with Purchase Order
        • Confirmed Delivery Date
        • Docfield is
        • Document Field Comparison
        • Document Field
        • Document Status Condition List
        • Document Type Operation one of
        • In Order Confirmation Purchase Order
        • Single Assigned User Condition
        • Single Document Status Condition
        • Supplier on Invoice
        • Text in field
        • Unit Price Combined with Fields
      • Then
      • Workflow Example: Conditional Export Trigger
      • Workflow Documentation
      • Standard Workflow
        • Above Max Amount
        • Cost Invoice - Export
        • Less than Max Amount
        • Purchase Invoice - 2nd Approval Quantity Export
        • Purchase Invoice - 2nd Approval Quantity
        • Purchase Invoice - 2nd Approval Unit Price Export
        • Purchase Invoice - 2nd Approval Unit Price
      • Material Ordering and Processing Workflow
    • Setup
      • Document Types
        • EDI Data Transformation Process
        • Layout Builder
        • Origin Layouts
        • Regex Manager
      • Document Training
        • Training Header Fields
        • Training Line Fields/Table Training
          • Adding New Columns
          • Advanced Settings
          • Defining Tables and Columns
          • Grouping Function
          • Manual Row Selection
          • Mapping Columns
          • Save and Delete Rules
      • Stream for Cloud Customers
      • Testing
        • PO Matching
        • Auto Accounting
          • LN
          • M3
      • Leveranciersportaal
      • WatchDog Installatie
  • Infor integratie en configuratie
    • Importing Master Data
      • Field Mappings
      • LN
        • Auto Accounting
        • Suppliers and Purchase Orders
        • Tax Codes
      • M3
        • Auto Accounting
        • Suppliers and Purchase Orders
        • How to import all suppliers
        • Tabelextractie voor kostenelement
      • Custom Master Data
    • Exporting in DocBits
      • Export Module
    • Exporting to INFOR
      • Creating a BOD Mapping File
      • Een IDM Mappingbestand maken
      • Creating an ION API Endpoint
      • Creating an ION API File
      • Export to M3 Mapping (API)
      • Exporting to IDM
      • Order Confirmation
      • M3
        • Handling Charges with Infor M3
        • M3 Configuration
      • LN
        • Exporteer Belastingcodes naar LN
        • LN Configuration
      • Page
  • Geavanceerde functies en tools
    • Scripting in DocBits
      • Calculating Total Charges Script for Docbits
      • Calculating Total Charges Script for Docbits
      • Delete lines with empty quantity and amount
      • Formatting Export Certificate Reference Numbers Script for Docbits
      • Functies
      • Generating Extended Invoice Numbers Script for Docbits
      • Generating Extended Invoice Numbers Script for Docbits
      • USD as Default Currency
    • Course
      • A Step-by-Step Guide
      • Connect DocBits with Infor SSO
      • Create your Custom App in Infor OS
      • Infor OS with DocBits API Integration
      • M3 Export
      • Sync Flex Dimensions: Infor to DocBits
    • Postman for DocBits
    • SQL Access
    • Leverancier- en Inkoopordergegevens importeren in DocBits vanuit CSV-bestanden
    • PowerBI
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On this page
  • Fix common problems
  • Fields not capturing data correctly:
  • OCR errors:
  • Validation rule issues:

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  1. Administratie en instelling
  2. Instellingen
  3. Global Settings
  4. Documenttypes
  5. Velden

Troubleshooting

Fix common problems

Here is advice for troubleshooting common problems in a document processing system, including fields not capturing data correctly, OCR errors, and validation rule issues:

Fields not capturing data correctly:

  • Check the configuration of the field in question to ensure the correct field type is being used and that all required properties are set correctly.

  • Make sure users have the correct instructions to enter data correctly into the field, and provide training or guidelines if necessary.

  • If the problem persists, run tests to verify whether the problem is systemic or only occurs with certain inputs. This can help you more accurately determine the cause of the problem.

OCR errors:

  • Check the quality of the scanned documents, including the readability of the text and any distortion or blurring.

  • Adjust the OCR settings, including the language, text recognition algorithm, and other parameters, to improve accuracy. Perform OCR preview or test runs to check the performance of the OCR system and identify potential sources of errors.

  • If OCR errors persist, you may want to consider implementing an advanced OCR system or looking into external OCR services.

Validation rule issues:

  • Review the configuration of validation rules to make sure they are set up correctly and meet the desired criteria.

  • Make sure validation rules are not too restrictive and that they carefully consider the actual data.

  • Run tests to make sure validation rules work as expected and check that they respond appropriately to unexpected data or edge cases.

  • Provide users with guidance and error messages to alert them to any validation errors and help them enter the correct data.

By systematically reviewing and troubleshooting these common issues, you can improve the performance and accuracy of your document processing system and ensure that it runs smoothly and efficiently.

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