For the complete documentation index, see llms.txt. This page is also available as Markdown.
Debug Collector
The Debug Collector captures a complete snapshot of your DocBits session — network activity, errors, browser environment, and performance metrics — packages it as a JSON report, and (optionally) opens a support ticket directly from the same dialog.
How to access
Press Ctrl + Shift + P on Windows and Linux, or Cmd + Shift + P on macOS. The Performance Report dialog opens immediately.
The Performance Report dialog shows the captured snapshot and a built-in support ticket form.
What gets captured
API calls — the last 60 REST and WebSocket calls, with timing, status codes, and the URLs that were hit. Calls slower than two seconds are flagged separately.
Errors — recent JavaScript errors and unhandled promise rejections from the browser console.
Console logs — the most recent log messages from the application.
Environment — browser version, operating system, screen size, and active feature flags.
User context — your role, organisation, and the page you were on when the snapshot was taken.
Performance metrics — page load timings (LCP, FCP), memory usage, and DOM size.
Trace IDs — correlation IDs that link the snapshot to backend log entries.
Creating a support ticket from the dialog
You don't need to download or attach anything manually — the dialog has a Create Support Ticket form built in.
Fill in your email, leave the suggested subject or replace it, pick a priority, and add any notes that explain what you were doing when the issue happened.
Click Send Report. The JSON snapshot is attached and the ticket is created in one step.
That's it — support receives the ticket with all the data needed to reproduce.
If you want a local copy of the snapshot, use Copy Debug Data to copy the JSON to your clipboard, or your browser's Save As to keep the report as a .json file.
Privacy and data handling
Authentication tokens and sensitive headers are redacted from captured API calls before the snapshot is built.
Nothing leaves your browser until you press Send Report — the shortcut only opens the dialog.
Review the snapshot before sending if you were handling documents containing customer data. Document IDs visible in URLs will appear in the report.
