> For the complete documentation index, see [llms.txt](https://docs.docbits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.docbits.com/chinese/guan-li-yu-she-zhi/settings/global-settings/email-notification/troubleshooting.md).

# 故障排除

以下是一些提示和额外的延迟通知故障排除步骤，可帮助您解决通知发送延迟的问题：

## 通知延迟：

* **检查网络延迟**:
* 确保发送通知所使用的网络没有拥塞或中断。丢包或延迟等网络问题可能会影响电子邮件的发送。
* **监控电子邮件队列：**
* 检查电子邮件服务器队列，确认通知是否已正常排队并发送。队列中的电子邮件数量过多，可能表明电子邮件服务器存在问题。
* **验证 SMTP 配置：**
* 验证 SMTP 配置是否正确，以及电子邮件服务器是否已正确配置为发送外发电子邮件。检查身份验证设置和服务器地址，确保两者正确。
* **检查防火墙和安全设置：**
* 检查防火墙及其他安全设置，确保电子邮件服务器已正确配置为发送外发电子邮件，并且没有阻止电子邮件所用的端口。必须启用发送功能。
* **检查服务器利用率：**
* 检查托管文档管理系统的服务器利用率，确保不存在可能影响通知发送的资源瓶颈。

执行这些额外检查后，您可以找出通知延迟的潜在原因，并采取适当措施来优化通知发送，确保用户及时收到通知。

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---

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